As an extension of your primary care team, the Remote Care Management Program’s interdisciplinary
professionals support you and your patients, helping to ensure the right work is in the right hands at the right time and place.

CRPM Program Quick Facts

Questions and Answers:

Which patients should I refer?

The program serves:

• Patients with COPD and/or CHF (who may or may not have other comorbidities such as diabetes)
• You may refer your patients who live at home in Burlington and in surrounding communities.

Who is on the CRPM team?

The interdisciplinary team includes a Nurse Practitioner, Registered Practical Nurse, Community Paramedic,
and support staff to assist with system navigation. Burlington Family Health Team (FHT) manages the intake
process and the broader FHT interdisciplinary team is available to support patients when needed, surrounding them in a circle of care.

What in-home technology is used?

Patients receive access to Aetonix aTouchAway, technology already deployed at Joseph Brant Hospital. This
proven system:

• Meets OTN requirements for privacy and security
• Is easy for patients to use on their own or provided devices
• Securely stores all biometric and questionnaire data
• Delivers alerts and regular reports to the patient’s CRPM team
• Gives the patient’s family and caregivers the ability to be virtually engaged as part of the circle of care.

How is my patient monitored and cared for?

The fit-for-purpose program tailors the team and the technology to meet the patient’s unique needs. CRPM
patients are able to:

• Connect to their care team via messaging and virtual visits
• Respond to reminders and complete questionnaires
• Learn more about their condition through high quality educational resources

Patients being monitored because of their chronic conditions are given a free tablet and biometric measuring equipment while they are enrolled in the program so they can:

• Measure and send current vital signs, biometrics, and symptoms to the care team • Build self-management skills and confidence
• Intervention is triggered based on patients’ symptoms and biometric measurements. The CRPM care team may initiate a phone call, video assessment, or home visit, or advise the patient to call 911 or go to the emergency department. Escalation protocols are based on the information provided by the referring physician and clinical standards.

When am I notified about changes in my patient’s status?

Adjustments to the care plan can be made in real time with the NP-led model. When medical needs fall outside
the scope of the consult model, the NP provides recommendations to the physician and/or connects directly with the physician on the spot. As the referring physician, you can feel confident about the care provided by the
CRPM team. You will be notified (via fax for non-urgent matters or by phone if urgent) if your patient:

• Declines to participate during the intake call
• Has a change in medication (ordered by the NP)
• Has a significant and/or prolonged change in vitals • Has gone to the emergency department or has a prolonged period of hospitalization (2 weeks)
• Leaves the program Coordination of care will also require your participation after a recommendation for imaging or lab work, referral to a specialist, initiation of a COPD action plan, or medication recommendation by the respiratory therapist.

Who can refer patients to the program?

Referral sources for patients with chronic disease:

• Primary care
• Other clinicians caring for this population

How do I refer a patient?

Making a referral is easy.Download the referral form, print it, and fax your completed form
to 855 928 5284. If you have questions about referrals, please phone the intake line at 289 208 9619. The
referral form is also available in Ocean eReferral.

Background – why are we launching this program?

The CRPM program provides comprehensive, continuing patient care from the safety of the home environment.
Clinical care in the patient’s home reduces unnecessary calls to 911 and ED visits, and generally decreases
face-to-face interaction with healthcare professionals, reducing the risk of infection of COVID-19 among
vulnerable populations and healthcare providers. The program was designed by several partners of the
Burlington Ontario Health Team (Burlington Family Health Team, Halton Paramedic Services, Joseph Brant Hospital, and HNHB LHIN Home & Community Care), and is based on two proven remote care programs already operating in
Burlington. One sees Halton Paramedic Services supporting patients of Burlington FHT and Caroline FHT; the
other is a remote support program for Joseph Brant Hospital patients following discharge. BFHT has a strong
inter-disciplinary team consisting of an occupational therapist, pharmacist, dietitian, and respiratory
therapist, as well as a team of mental health workers and physiotherapists, who are called in when needed to
support the patient’s needs and build a coordinated care team for the patient and family.